Privacy Policy

This policy explains how Mainspell ("we", "us", "our") handles personal information collected through this website and through direct communications with us. We keep this information only as long as it is needed and do not share it for commercial purposes.

Our workshop is located at 86 Beach Road, Bang Lamung, Chonburi 20150, Thailand. This policy is written to reflect our obligations under the Personal Data Protection Act B.E. 2562 (2019) (PDPA) and related regulations.

1. Information We Collect

We collect personal information only when you provide it to us. This may include:

• Your name, so we can address you directly.
• Your email address or telephone number, so we can respond to your enquiry.
• Information about your watch — make, model, or condition — that you share when describing the service you need.
• Technical data collected passively when you use this website, such as your IP address, browser type, and pages visited. This data is not linked to your identity unless you submit a form.

We do not ask for payment details through this website. No financial information is collected here.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To reply to your enquiry and answer questions about our services.
• To prepare a service quotation or assessment for your watch.
• To communicate progress during a service, if you have brought your watch to us.
• To keep a record of work carried out, for our own workshop records.

We do not use your information for unsolicited marketing. If you have given us a contact address, we will use it only in connection with the matter you raised.

3. Legal Basis for Processing

Under the PDPA, we process your personal data on the following bases depending on context:

• Contractual necessity: When you ask us to carry out a service, processing your contact and watch details is necessary to fulfil that request.
• Legitimate interests: When you send an enquiry, we have a legitimate interest in reading and responding to it.
• Consent: For any use beyond what is described in this policy, we will ask for your consent separately and in plain language.

4. Cookies and Tracking

This website uses a small number of cookies. A separate cookie policy describes what each one does and how long it lasts. You can read it at cookie-policy.html.

We use basic analytics to understand how the site is used in aggregate — for example, which pages are visited most often. This data is not used to build individual profiles.

5. Data Sharing

We do not sell, rent, or otherwise transfer your personal information to third parties for their own purposes. We may share information with service providers who assist us in operating this website — for example, a hosting company — but they are contractually required to handle it with care and not use it independently.

We may disclose information when required to do so by Thai law or a competent authority.

6. Data Retention

We keep enquiry records for a reasonable period in case you return with a follow-up question. Workshop records — notes on watches we have serviced — are kept for up to five years for our own reference. After that, they are deleted or anonymised.

If you ask us to delete your data and there is no legal or contractual reason to keep it, we will do so promptly.

7. Your Rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request a correction if any data is inaccurate or incomplete.
• Request deletion of your data where there is no ongoing reason to retain it.
• Object to processing in certain circumstances.
• Withdraw consent at any time, where consent was the basis for processing.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable period and at no cost to you.

8. Security

We take reasonable steps to keep personal data secure. Our website uses HTTPS throughout. Access to enquiry records is limited to workshop staff. No system can be made entirely without risk, but we work to keep yours to a minimum.

9. Children

Our services are directed at adults. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have received data from a minor without appropriate consent, we will delete it.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of the page will reflect the most recent revision. For significant changes, we will add a brief note describing what has changed.

11. Contact

If you have questions about this policy or wish to exercise your rights, you can reach us at: